Great People.

Smarter Prices.
Zero Drama.

Struggling to scale because hiring
locally costs too much?

We’ll help you build a reliable offshore team that delivers at a
fraction of the usual cost.

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Trusted by Companies Who Value Smarter Support

Why BPO with c2o?

Running support operations in-house can be costly, complex, and distracting. Our BPO solutions give you breathing room to focus on growth, without sacrificing quality or control.

Flexible Support

Across voice, email, and chat

24/7 Coverage

Coverage tailored to your timezone & workflow

People-First Agents

Trained in empathy & professionalism

Process Clarity

with regular reporting & SLA tracking

Startups, scaleups, and enterprise teams who want lean, reliable, and human
support without the operational overhead

Apply Now!

Always-On Support —
Without the Overhead

When every call counts, you need a partner who picks up with professionalism, every time. From trained agents to multilingual support, we help you serve better, faster, and without the overhead.

Experienced & Qualified Staff

Every agent is trained to represent your brand with care, resolving queries clearly, calmly, and confidently, from first ring to final call close.

24/7 Customer Support

Our team is available 24/7, ensuring no customer is left waiting, whether it’s a weekend, holiday, or peak hour service window.

Foreign Language Service

Break language barriers with multilingual support, ideal for global customers, diverse audiences, and expanding service coverage.

We Are Building a Customer Base!

We work behind the scenes to give your customers the fast, reliable, and thoughtful support they deserve, so you can focus on scaling without distractions.

Safe & Trusted

Fast Response

Improve Speech

Call Notification

Call Recording

Report Analytics

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What We’ve Learned from Experience

15+

Years of Experience

Over a decade of delivering reliable, high-quality customer support for businesses of all sizes.

89.5K+

Total Customers Served

Thousands of customers assisted with speed, care, and consistency across industries.

Services We Offer

Call Center

Professional call handling to manage customer queries quickly and effectively.

Flexible Scaling

Efficiently managing incoming calls, emails, and queries with care.

Inbound Requests

Efficiently managing incoming calls, emails, and queries with care.

Customer Support

End-to-end assistance to keep your customers happy and loyal.

Virtual Assistance

Administrative and operational support to lighten your workload.

Live Chat Support

Instant, friendly help for customers right when they need it.

Core Challenges We Solve

We tackle the common bottlenecks that slow businesses down, turning them into smooth, repeatable processes that improve efficiency and customer satisfaction.

Long Response Times

We ensure every customer gets a timely reply, reducing frustration & lost opportunities

High Call Volumes

Our trained team handles spikes in demand without compromising quality

Missed Sales Opportunities

We capture and convert leads you might otherwise lose

Language Barriers

Multi-language support to keep conversations clear and productive.

Complex Customer Queries

We simplify problem resolution with knowledgeable, proactive agents.

Limited In-House Resources

Scale your support without increasing fixed overheads.

Our Delivery Model

We believe a great outsourcing partnership should feel seamless, like an extension of your own team. That’s why our delivery model is built to integrate smoothly with your business, keep communication open, and adapt as your needs evolve.

How it works:

From the moment we start, we take the time to learn your brand voice, processes, and customer expectations. Your account is then supported by a dedicated team who know your business inside and out, whether you need them full-time, part-time, or as overflow cover.
Behind the scenes, we’re constantly monitoring quality, tracking performance, and sharing clear weekly or monthly reports so you always know how things are going. And as your business grows, we refine scripts, workflows, and training, so every customer interaction gets better over time.

How We Keep Quality at the Heart of Every Interaction?

Great outsourcing isn’t just about answering calls or replying to emails, it’s about making sure every interaction reflects well on your brand. That’s why we’ve built a quality framework that keeps our teams focused, motivated, and consistently improving.

Our Quality Approach

Careful Recruitment: We select agents who not only have the right skills but also the right attitude to represent your business.
Tailored Training: Every team member is trained on your products, tone of voice, and customer expectations before handling a single interaction.
Live Monitoring & Feedback: We track calls, chats, and tickets in real time, using a mix of manual checks and smart tools to ensure quality.
Ongoing Improvement: Weekly feedback sessions and updated resources keep the team aligned with your evolving needs.
Transparent Reporting: You’ll receive regular performance snapshots so you can see exactly how your customers are being supported.
Result: Every customer feels heard, valued, and satisfied, and you can scale with the confidence that quality won’t slip.

Ready to Grow Your Career
With Us?

Join a team that values your skills, supports your growth, and helps you make a real difference for customers every day.